A reflective model will be used to describe how communication impacted on care delivery in practice. Lack of interest, poor listening skills, culture and the personal attitude are internal factors, which may affect the process. Law courts adopt the attitude that if something is not recorded, it did not happen and, therefore, nurses have a professional and legal duty to keep records. This will be achieved by providing a definition of communication, making reference to models of communication and explaining how different types of communication skills can be used in practise. External barriers such as the physical environment, temperature, the use of jargon and/or technical words can also negatively influence the process (Schubert 2003). Similarly to Gibb’s Reflective Cycle, John’s Model of Structured Reflection (Appendix II) and Driscoll’s (Appendix III) model of reflection promote learning through reflection. Kerrie’s experience highlights the importance of resources like the “principles of nursing practice” which stress how vital dignity and compassion are in the care that nursing staff provide. One of the most important factors in patients 'dissatisfaction with nursing services was the poor quality of nurses' communication with patients. During the second week of this placement, I was asked to assist in the delivery of a forthcoming health promotion session relating to dental health. Followed by an analysis of thoughts and feelings in the second stage; what were your thoughts and feelings? It is important our posture, eye contact, facial expression and touch all match the words we are saying. All behaviour has a message and communication is a process which individuals cannot avoid being involved with (Ellis et al 1995). Losing control can make people feel helpless and hopeless, which isn’t good for boosting their chances of recovery from illness. Having good communication with patients/clients helps them in three main ways. Design. Communication is almost a natural involuntary action to nearly all, hence the importance of it’s effectiveness could be easily overlooked. NMC highlights importance of nurses’ ‘reflection’ on practice. Wilma M.C.M. Despite my initial reservation about my knowledge of the subject and apprehension at delivering a health promotion session, I feel that my mentor’s decision to include me in the delivery of the session benefitted me greatly in the development of my knowledge and self confidence. All work is written to order. Studies show that good communication between nurses and patients have many benefits. Feedback from clients after the session also allowed me to reflect on my communication; one of the clients stated afterwards that she had gained a lot from the session particularly the demonstration relating to tooth brushing and was now more aware of the importance of early oral hygiene to prevent problems later in the child’s life. Gibb’s model (Appendix I) has a cyclical approach, consisting of six stages per cycle that guide the user through a series of questions, providing a structure for reflection on an experience. Communication in nursing practice can be complicated, involving the conveyance of large amounts of information, for example, when providing patients with information relating to their care and treatment or when offering health promotion advice. Any discrepancies between the two will have a direct influence on the message they are giving to patients, and may jeopardise the nurse/patient relationship. Communication is at the heart of everything we do in our society. of effective nursing communication in clinical practice, a good understanding of what constitutes effective communication is helpful. Importance of Communication in Nursing. Effective communication is beneficial to the patient in terms of their satisfaction and understanding, of care and treatment they have been given (Arnold & Boggs 2007), while at the same time optimising the outcomes or care and/or treatment for the patient (Kennedy- Sheldon 2009). Disclaimer: This work has been submitted by a student. Communication in nursing is vital to quality and safe nursing care (Judd, 2013). This article explores the importance of communication in clinical research, and how more effective communication with patients during the informed consent process can ensure they are fully informed. Journal of Nursing Care Quality, Jul-Sep;24 (3): pp.184-8. The new edition of this well-received book has been revised to cover the new Standards and is now aimed specifically at first year students. These requirements form the basis of the first essential skills cluster, which stipulates key skills and behaviours that must be demonstrated to meet the standards for registration with the Nursing and Midwifery Council. There are multiple components to effective communication in a healthcare setting: healthcare literacy, cultural competency and language barriers. Non-verbal communication is often described as ‘body language’. The most precious thing we can give to another person is our time. Throughout the session, I was aware of my non-verbal communication and attempted to show attentiveness to individuals in the group, using the principles of SOLER I made the necessary adjustments. Communication involves information being sent, received and decoded between two or more people (Balzer-Riley 2008) and involves the use of a number of communication skills; which in a nursing context generally focuses on listening and giving information to patients (Weller 2002). To them, it seems odd that part of communication involves being quiet. The Health Visitor and I sat at the front of the semi circle facing the group. Although no nurse would set out with the intention of communicating poorly, not everyone can be a good communicator at all times. I noted that I was very nervous about delivering the session despite having the knowledge and understanding of the subject and felt that this may have been noticed by the participants. There is evidence that continues to show that breakdowns in communication can be responsible for many medication errors, unnecessary health care costs and inadequate care to the patient (Judd, 2013). Registered Data Controller No: Z1821391. Effective communication in a group can only be achieved if there is trust, participation, co-operation and collaboration among its members and the belief that they as a group are able to perform effectively as a group (Balzer-Riley 2008). For communication to be effective it is important for the nurse to recognise key components, and intrinsic and extrinsic factors, which may affect the process (McCabe 2006). Probing questions can be used to explore the patient’s problems further thus allowing the nurse to treat the patient as an individual and develop a care plan specific to their individual needs (NMC 2008). Verbal communication relates to the spoken word and can be conducted face-to-face or over the telephone (Docherty &McCallum 2009). Each of these elements can reinforce the spoken word and add meaning to the message; it isn’t about what you say or how you say it but it also relates to what your body is doing while you are speaking (Oberg 2003). I was able to articulate what I felt had gone well, what hadn’t gone quite as well and what could be improved. These activities include work with groups or communities, education, leadership, and research. Assessing the nurse quality of communication with patient indicated that nurses' communication with their patients was weak, and patients were dissatisfied from this kind of communication. The importance of good communication and interpersonal skills has been recognised in the new NMC Standards for pre-registration nursing education (2010). The three models described all have similarities in that the user is guided through the reflective process by describing the event, analysing their thoughts, feelings and actions and making plans for future practice. The (NMC, 2008) states that it is imperative that all records are kept clear and accurate. VAT Registration No: 842417633. Reflection allows the nurse opportunity to gain a deeper insight into personal strengths and weaknesses and to address any areas of concern in order to improve future practise (Taylor 2001). The actual level of your involvement in written patient records will vary from workplace to workplace – you need to find out what’s expected of you in your workplace and make sure you follow the rules. It is important, therefore, that nurses keep abreast of legal requirements and best practice in record-keeping. Intentional rounding, or checking on patients at... Yvonne Pywell praises Paula Lawrence’s devotion to her... Be part of the UK’s largest nursing union, Promoting person-centred care and patient safety, Intentional rounding: Assessing the evidence, Calm, capable and compassionate HCA helped me through severe depression. Study for free with our range of nursing lectures! At all times we must be: Courteous and respectful: we need to make sure we address patients/clients as they wish to be addressed. Throughout the session, I was aware of my verbal and non-verbal communication, and I tried to ensure that it corresponded to the information being given; I was also aware of non-verbal communication of the participants and made appropriate adjustments to my delivery when needed, After the session had finished, I was given an opportunity to discuss it with my mentor. Competency 2. A lack of good empirical overviews of existing technologies in the present literature prompted us to conduct this review. It gives clients the knowledge to make informed decisions about their health and prevention of illness and is an area in which the nurse or healthcare professional plays a key role (WHO 1989). Registered office: Venture House, Cross Street, Arnold, Nottingham, Nottinghamshire, NG5 7PJ. This reflective account will involve a description the incident, an analysis of thoughts and feelings and an evaluation of what has occurred. The Nursing and Midwifery Council has highlighted the importance for registrants to “reflect” on their practice and called on employers to ensure that their clinical staff have time to do so. Having good communication with health care workers will reduce their anxiety and build their confidence. The Nursing and Midwifery Council’s Code (NMC, 2015) identifies non-verbal communication as a tool, stating that nurses should: “use a range of verbal and non-verbal communication methods, and consider cultural sensitivities, to better understand and respond to people’s personal and health needs”. The aim of the session was to provide information to parents as a means of promoting good oral hygiene and prevention of tooth decay in babies and young children. You can view samples of our professional work here. Nurses continually communicate with patients; verbal communication allows the nurse opportunity to give information to the patient about their care or treatment, to reassure the patient and to listen and respond to any concerns the patient may have (NMC 2008). So let’s look at some of the methods of communication we can use to help patients/clients in these important ways. The importance of communication is also emphasised in the NMC Code, which should be used to guide nurses’ day-to-day practice. Poor communication is one of the most common causes for dissatisfaction with health services. In contrast, the Circular Transactional Model is a two way approach, acknowledging other factors, which influence communication such as feedback and validation (McCabe 2006). This was important; some of the clients were meeting me for the first time, and it is during this initial contact that judgements are made about future interactions, and the service being provided. We’ll look at communication issues with colleagues later in the programme, in teamwork. The aim of the session was to promote good dental health and oral hygiene amongst children and babies. Journal of Nursing. Having good communication with patients/clients helps them in three main ways. In the future, I will repeat the process of thorough research, as it is best practice to keep knowledge up-to-date in order to provide care based on evidence (NMC 2008). It is usually a written process, and the use of a reflective model uses questions to provide a structure and guide for the process (Siviter 2008). Considering the models of reflection described, the next component of this essay will make use of the Gibbs Reflective Cycle (1998) to provide a reflective account of a situation which I experienced during clinical placement in a community setting. It is important to be aware of paralanguage in which the meaning of a word or phrase can change depending on tone, pitch or the rate at which the word(s) is spoken. Communication consists of verbal and non-verbal. My anxiety about delivering the session was also an area which I had some concerns with. As part of this placement, I assisted my mentor, a health visitor, in the provision of a baby club for parents with babies and pre-school children, which takes place on a weekly basis and involves routine checks, such as baby-weighing, in addition to opportunity, for parents to socialise and opportunity for health visitors to provide information relating to the care and health of babies and children. This article highlights the importance of effective communication skills for nurses. In nursing practice, communication is essential, and good communication skills are paramount in the development of a therapeutic nurse/patient relationship. Research evidence shows the strong links between team communication and clinical outcomes. All nurses must use a range of communication skills and technologies to support person-centred care and enhance quality and safety. As this event took place during a group session, I will maintain confidentiality (NMC 2008) by not referring to any one individual. Good communication makes patients/clients feel valued. Understanding the barriers to communication contributes significantly to how effective a nurse communicates in practice. Without it, the quality of healthcare would be impaired. I reintroduced myself to the group and gave a brief explanation of my role and the part I would play in the session. The session was broken down into two parts: information giving, focusing on the promotion of dental health and prevention of illness in the form of tooth decay (Robotham and Frost 2005). Other factors may affect communication in a negative way, endangering the process, and nurses must be aware of internal and external barriers (Schubert 2003). Increases in nursing communication can lessen medical errors and make a difference in positive patient outcomes. If they’re in hospital, for instance, even simple everyday things they normally control, like when they get out of bed, when they wash and when they eat, might be dictated by someone else. Good communication is used from nurses to obtain trust and to gain more understanding of the Service User (SU) and is important for nursing assessment and for good implementation of care plan (Wright & McKeown, 2018). 11th Feb 2020 By undertaking this reflection, I have been able to question the experience and analyse my actions and behaviour, as a means of developing my knowledge for future practice. Communication is thus an iterative process involving the interaction between one or more persons using verbal and non-verbal methods. The process of reflecting upon practice is also an essential element of knowledge development. The NMC (2015) notes the importance of nurses working together with colleagues from similar and different disciplines. on the NMC register. This chapter explores how effective communication and interpersonal skills can enhance professional nursing practice and nursing relationships with various stakeholders. In order to engage in meaningful communication and develop effective communication skills, nurses must engage in the process of reflecting on how communication skills are utilised in practise. To export a reference to this article please select a referencing stye below: If you are the original writer of this essay and no longer wish to have your work published on the UKDiss.com website then please: Our academic writing and marking services can help you! Non-verbal communication is a major factor in communication, involving exchange of messages without words. It states that nurses ‘must ensure that the health care record for the patient or client is an accurate account of treatment, care planning and delivery. Reflection can be described as either reflection in action; occurring during the event, or reflection on action; which happens after the event has occurred (Taylor 2001) and is guided by a model, which serves as a framework within, which the nurse is able to work. It is a process which is continually utilised by nurses to convey and receive information from the patient, co-workers, others they come into contact with and the patient’s family. This chapter explores how effective communication and interpersonal skills can enhance professional nursing practice and nursing relationships with various stakeholders. This process of sending and receiving messages has been described as both simple and complex (Rosengren 2000 in McCabe 2006, p.4). Nursing Essay Epub 2010 Sep 12. For example, a non-compliant diabetic may believe that skipping meals helps to lower blood sugar. Physical, physiological, psychological and semantic noise may also influence the message, resulting in misinterpreted by the receiver (McCabe 2006). The actual level of your involvement in written patient records will vary from workplace to workplace – you need to find out what’s expected of you in your workplace and make sure you follow the rules. I as I felt out of my depth as a first year student and my anxiety was exacerbated further as this was my first placement. Nurses who take the time to understand the unique challenges and concerns of their patients will be better prepared to advocate on their behalf and properly address issues as they arise. Effective communication in nursing would develop a positive concept, however communication carried out ineffectively will quickly turn the concept negative (Mcewan and Willis, 2007, P52). The nurse should also listen to the patient and respond to their concerns and preferences about their care and well-being (NMC 2008). I am, however, aware that speaking in a group setting is not an area I am very comfortable with but further practice will help alleviate this. Patients with burns depending on the type of burn need more communication to recognize and adapt to new situations especially those who have burned in the areas of the head, face, neck and hands. I have chosen this event as a basis for my reflective account as I feel that health promotion is an important area to consider. Importance of Interprofessional Collaboration, Communication and Teambuilding, Kaitlin Graye, BSN, RN [email protected] Tags: collaboration, team building, communication. This greater focus on communication frequently leads to better patient outcomes as well. In nursing, listening is an essential skill and incorporates attending and listening (Burnard & Gill 2007). It’s common for people who need health care services to feel anxious about their health, about what tests and treatment they might have to undergo and about what the future holds for them. Reflection can also be used to apply theoretical knowledge to practice, thus bridging the gap between theory and practice (Burns & Bulman 2000) and allows us opportunity, to develop a better insight and awareness of our actions both conscious and unconscious in the situation. This assignment has looked at communication and its importance in nursing practice. This is not an example of the work produced by our Nursing Essay Writing Service. Body posture (how we stand or sit): we’ll communicate much … Think about the following four elements of body language in your communication with patients/clients. They must take account of individual differences, capabilities and needs. This helps us to learn from the experience and improve our future nursing practice (Siviter 2008). This essay will explore the importance of communication in nursing; define communication and look at the different modes of communication and barriers to communication. The information was provided in a way that was easily understandable, a demonstration of how teeth should be brushed was given, and time was allowed for the client’s time to ask questions. Copyright © 2003 - 2020 - NursingAnswers.net is a trading name of All Answers Ltd, a company registered in England and Wales. Without it, the quality of healthcare would be impaired. Communication as a core skill is also supported within the code of conduct (NMC 2008), which expresses that nurses must communicate information to patients "in a way they can understand" (NMC 2008:3) and in a manner that allows patients to make informed choices and share decision making (NMC 2010). Consent was gained from all clients prior to the session commencing, in line with the NMC Code of Conduct (2008) and the environment was checked to ensure it was appropriate and safe for the session to take place. Skip to main content. There are numerous reflective models that may be utilised by the nursing professional, for example, Gibb’s Reflective Cycle (1988), Johns Model of Structured Reflection (1994) and Driscoll’s Model of Reflection (2002). The Nursing and Midwifery Council (NMC) is the nursing and midwifery regulator for England, Wales, Scotland and Northern Ireland. It’s central to our learning, our work and our leisure interests. The cost to the NHS of litigation rose from £2.3bn in 1998 to £4.4bn in 2001 (National Audit Office, 2002). Attentiveness and attention to the patient can be achieved through SOLER: S – sit squarely, O – Open posture, L – learn towards the patient, E – eye contact, R – relax (Egan 2002). This assignment will examine the aspects of The Code (NMC, 2015) that identifies to the skill of therapeutic communication. This is a discussion about communication and professional values: two areas of nursing that are important in delivering safe and effective care to patients/service users. of effective nursing communication in clinical practice, a good understanding of what constitutes effective communication is helpful. The Linear Model is the simplest form of communication and involves messages being sent and received by two or more people (McCabe 2006).

importance of communication in nursing nmc

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